Some of the following are questions asked of us by customers. We do our best to answer all questions and thought it would be good to post the questions and answers to help others. This is a continually growing list. If you have any questions that are not on this page please ask, your question may end up being posted here, this is a community effort...
Generally speaking, globally. Please check the shipping page for specifics. If your country is not on the previously shipped to list please contact us before ordering.
Yes, all Nootropics are tested in house for purity and generally average about 99% pure.
Yes, and we post these results on our product pages, please keep checking back as we will continue to update these over time.
Orders generally are sent out within 24-48 hours of order receipt.
Yes, a confirmation email will be sent immediately to the email address that has been provided by you. If you do not see or receive this email please check your junk or spam folder.
Yes, a shipment confirmation email will be sent with a tracking number.
Yes, as a value added service we offer free standard shipping for our US customers.
We generally send USPS priority mail tracked and insured. Transit time takes about 3-4 days. Other shipping options are available.
For an additional fee we offer USPS Priority Mail Express option. Transit time once shipped is about 1-2 days within the US. For our International customers who do not want us to send via USPS we offer FedEx and DHL. These service options can be chosen and customized at checkout.
We DO NOT provide refunds. No refunds is company policy so please don't ask. If you would like you can return your items but a refund will not be given. This site is for serious customers only.
When buying Nootropics for your project it is important to choose a USA based supplier that delivers reliable purity, consistently - for this UMBRELLA Labs is your top choice.
Please feel free to contact us with any questions that are not included in our FAQ.